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how it works

How long can we hire the items for?
Hire period is usually 3 days.  Advanced bookings may be collected two days prior.  If you require items longer please discuss with us.

Do you have a minimum spend?
If you are collecting and dropping back to us in Bacchus Marsh then no. However, if you’d like us to deliver and collect then we require a minimum spend of $150. This amount is non-negotiable and does not include the cost for delivery and collection.

 

Can we come to view items?
Yes, we would love to see you. Many of the items we stock are well loved and it is best viewed here in our little shed. We are a small business ran from our home so we’ll always put the kettle on and welcome you to talk decor for as long as you like.

Do you require a deposit?
We require a non-refundable 20% booking fee to confirm any order. Full payment to be received by 2 weeks before the event, we have card facilities or you can pay via bank transfer. We cannot deliver without receipt of full payment.

What if I have to cancel?
Please inform us as soon as possible if you have to cancel. If the full balance has been paid and then you wish to cancel we will retain the 20% refundable deposit, and the remaining amount will be re-paid in full.

Thank you,
Swans Lane X

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