FAQs

Once you have your event date contact us through our rental enquiry form.  Your event date is important so we can make sure that we’re available for your big day. 

Q: How much does it all cost?

Our décor items are priced individually and in packages, giving you the opportunity to choose as many or as few as you’d like. If you’re on a small budget we can create a custom package that will suit your needs without breaking the bank.

Q: Do you have a minimum spend?

If you are collecting and dropping back to us in Bacchus Marsh then no. However, if you’d like us to deliver and collect then we require a minimum spend of $500. This amount is non-negotiable and does not include the cost for delivery and collection.

Q: How long can we hire the items for?

Our standard hire period is 48- 72 hours and commences at delivery or pick-up.  Advanced bookings may be collected two days prior.  If you require items longer please discuss with us.

Q: Where are you located?

Our little warehouse is located in Bacchus Marsh, Victoria. 

Q: What is the delivery fee?

Our delivery fees vary depending on the location, accessibility and items that's on your order.  For most orders we will require 1-2 delivery people.  To give you an idea of how we price our deliveries we take into consideration the following:

Time taken to pack and load your order

Travel time to your location.

Unloading time

Return travel from your location to our warehouse. 

For pickup, everything mentioned above reoccurs. Prices quoted are for delivery on street level with safe and easy walkup access. Extra charges may be payable for delivery to and removal from higher or lower levels. 

Q: Can I view your inventory in person?

Yes, we would love to see you. Many of the items we stock are well loved and it is best viewed here in our showroom. 

Q: Do you require a deposit?

We require a non-refundable 40% booking fee to confirm any order. Full payment to be received by 2 weeks before the event, you can pay via bank transfer. We cannot deliver without receipt of full payment. As our entire collection is filled with beautiful one-of-a-kind pieces, we recommend reserving everything as early as possible. There is no perfect time to have everything booked with us. However, if you have last minute requests or changes it’s no problem, we’ll do our best to get you what you need to make your event memorable and stress-free!

Q: I am looking for a specific item, but I do not see it in your inventory. Can you find it for me?

Yes! We LOVE to hunt down needed items and add to our inventory! Just e-mail us a photo or description of what you are looking for. If it is an item we are interested in adding to our inventory, there is no charge for your custom search (other than the regular rental fee)!

Q: Inclement weather

In the event of rain or high winds, we will set up at your wet weather option. If you choose to hold your wedding outdoors despite weather warnings, Swans Lane Event Hire reserves the right to withhold any items that may be damaged by the rain. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will not be refunded or credited. 

Q: What happens if the upholstered items are returned dirty?

Upholstered items that are returned dirty will be professionally cleaned at our warehouse and an invoice will be issued to you for payment.

Q: What if I have to cancel?

Please inform us as soon as possible if you have to cancel. If the full balance has been paid and then you wish to cancel we will retain the 20% refundable deposit, and the remaining amount will be re-paid in full.

Thank you,

Swans Lane X

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